SAP TechEd 2018 Bangalore Recap

From November 28-30, Krishna Kammaje attended SAP TechEd in Bangalore, India. We asked him for his highlights and takeaways from the event, and it looks like there’s a lot to look forward to for 2019.

Here’s what Krishna told us:

  • Artificial intelligence (AI) is everywhere. We learned that SAP has released an AI-powered solution to match new incidents with previous solutions. For more on that, check out my interview in the video below.

  • Machine Learning with HANA: We participated in a hands-on session where a machine learning model was created, trained, and used for prediction. Since most customers already have HANA, we’re looking forward to identifying a use case and getting something production-ready.

  • We also attended a hands-on session on building an enterprise bot for MS Teams/Skype for Business using SAP's recently acquired recast.ai platform. It was quite easy to build a bot with a particular skill, but authentication integration will be a challenge. 

  • Of course, there was lots of excitement around Fiori 3.0, which is coming soon. Expect UI enhancements and prebuilt Co-Pilot. 

  • We learned that ABAP CDS views are the defacto standard for all kinds of data extraction from an S/4 system, including for BW scenarios. SAP has delivered 24k+ ABAP CDS view with S/4 HANA.

Next-Generation Support: From Traditional Incident Handling to AI-Driven Support, 2018 Bangalore

Watch Krishna’s interview with Sanjeev Shrivastava, Support Team Manager at Product Support, SAP


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Katrina Lee