How Halton Region transformed their purchasing process with SAP Fiori – without needing to retrain their users
Facing a new purchasing bylaw, Halton Region needed to automate and streamline their outdated paper process. They had never used SAP for requisitioning before.
Due to the nature of their work and organization, implementing a change this big comes with some challenges.
The new solution needed to:
Manage a highly regulated and complex municipal purchasing process
Handle different procurement methods and non-standard fields
Integrate with budgets (funds availability check)
Improve approval times (currently 3-4 weeks)
Allow mobile approvals
Halton Region began an evaluation process and identified seven possible options that could solve their procurement challenges.
Each option was evaluated according to business requirements, cost, technology sustainability, and resources needed to implement.
They determined that using SAP Fiori and Convergent’s Simplified Requisitioning application would address all issues with their existing requisitioning process, leverage their existing investment with SAP, plus provide a great user experience and intuitive interface.
With a few configurations to suit their needs, the application:
Allows the user to indicate who the product/service is for, and identify if there is sufficient budget available before allowing the requisition to proceed.
Allows multiple drafts of concurrent requisitions.
Offers a guided process with contextual fields to ensure that all steps are completed, no matter the procurement method or path the user takes through the app.
Works on mobile devices, so management can access and approve purchase requisitions anytime, anywhere.
Without any retraining, the complex municipality’s 500 unionized employees were able navigate the new application immediately and requisition approval times decreased from an average of 27 days to 3-5 days.
The feedback around usability and functionality was positive.
“Thank you for all the great support,” says Belkis Barrios. “As usual, Convergent goes the extra mile.”