At ConvergentIS we have a spark — a code, a way we work, a way we behave — and it's the core of our team's success. It's more than a value statement: it's our culture. Our spark means:

  • Performing exceptionally and achieving high standards at every opportunity

  • Enabling our customers and our team members

  • Being flexible and innovative

  • Maintaining strong alignment with our goals and values

About Us

We are a technology company headquartered in Calgary with a strong focus on enhancing the user experience on enterprise systems. Founded in 2002, we are an SAP partner at the leading edge of SAP technology and have a tremendous range of opportunities to provide innovative solutions to critical business problems.


Are you passionate about information design and the customer journey? Would you like the chance to apply your skills in an organization focused on user experience and technology? ConvergentIS is offering the opportunity for an Information Designer to collaborate with our user experience and business process team to facilitate Design Thinking workshops and create customer journey maps to help our clients better understand their business.

You’ll also have the opportunity to collaborate with the design and marketing team to help create content for our website, social media channels, and events.

This is an opportunity to hone your skills and take the lead in a new and important part of our business strategy. We’re looking for someone who can share their insights on Design Thinking and the customer experience to make our organization more valuable to our clients.

Who We Are:

We are a technology company headquartered in Calgary with a strong focus on enhancing the user experience on enterprise systems. Founded in 2002, we are an SAP partner at the leading edge of SAP technology and have a tremendous range of opportunities to provide innovative solutions to critical business problems.

At ConvergentIS we have a spark—a code, a way we work, a way we behave—and it's the core of our team's success. It's more than a value statement: it's our culture. Our spark means:

  • Performing exceptionally and achieving high standards at every opportunity

  • Enabling our customers and our team members

  • Being flexible and innovative

  • Maintaining strong alignment with our goals and values

Responsibilities:

  • Participate in project meetings, discussions, and workshops to understand client needs and project requirements.

  • Work with groups of external stakeholders and lead Design Thinking workshops.

  • Analyze and format data to tell a specific story through infographics and customer journey maps.

  • Be willing to learn Axure (if you don’t already know it) – it’s the prototyping software we use. And we build a lot of wireframes and mock-ups for our clients!

  • Amalgamate data gathered in workshops; organize and design this data into beautiful, informative customer journey maps.

  • When needed, help the marketing team with content creation such as email marketing, updates to our Squarespace site, and social media.

Qualifications:

  • Bachelor’s degree in Information Design or similar preferred, but a solid combination of work experience and demonstrable skills will work.

  • Expert-level skills in sketching and prototyping – you’ve made mock-ups that are so good, they’re hanging on your mom’s fridge.

  • Proficient in Adobe Creative Cloud and Microsoft.

  • Must be a great communicator and story-teller.

  • Demonstrate that you’ve got the “eye” for creating journey maps with your portfolio.

  • Experience using Axure and CRM tools like HubSpot considered a major plus.

What you can expect from us:

  • A design-focused, customer-centric approach to project delivery.

  • A balance of collaboration and independence – we’re here to support your professional development but we also want to give you the opportunity to take the lead.

  • The opportunity to learn about a complex business and how Design Thinking and journey mapping supports project implementation.

  • A fully-stocked kitchen. We also have a private outdoor patio area complete with BBQ, where we’ve been known to enjoy a very happy hour on a hot summer’s day.

  • Nerf guns. You’ll have to bring your own holster, though.

  • A beautiful downtown office space in a heritage building.

Please submit a brief cover letter, your resume, and a way for us to view examples of your work. Applications without work samples will not be considered.

To apply for this position, please email your resume to klee@convergentis.com