UI/UX Center of Excellence Lead

What Are We Looking For?

• The motor, creativity, and passion to design and craft great enterprise software solutions.
• Strong communication and collaboration skills. You lead meetings with clear agendas and outcomes, your teams understand their assignments and you listen to and encourage team feedback.
• A high level of accountability. You take pride in delivering on your commitments and take deliberate and intentional steps to ensure that the team is successful.
• The capacity to engage with and listen to organizations and end users and understand core business goals and challenges.
• The ability to see the “big picture” requirements and collaborate with a cross-departmental team to assess what matters now and what can be deferred till later.
• A high likeability factor – the type of person that people trust to care about them, provide clear guidance and support and help them be successful. People want to be on your team!
• An adaptable mindset with the ability to pivot and adjust when circumstances and information change.
• Exhibited resourcefulness in collaborating with cross-department teams to find solutions to project roadblocks.
• A strong attention to detail and a willingness to hold the team accountable to high standards.
• A large capacity to care about doing the right thing for our clients.
• Integrity and a straightforward approach to problem resolution
• A sense of humor!

Responsibilities

• Provide strategy and mentorship in design thinking, human-centered design, and UI/UX methods.
• Drive process standardization, quality, productivity, and compliance in the COE
• Proactively determine areas for process improvement, improved customer experience, optimization, and efficiency. Introduce or evolve new and innovative initiatives, technology, or work norms in the COE to address the same.
• Lead, manage, develop, and retain employees in the UI/UX team, including UI/UX Specialists and UI/UX Coaches.

• Provide direction to Coaches to develop templates, blueprints, and repeatable processes for engagements, documentation, and deliverables.
• Assign Specialists to projects and support them as required.
• Meet with Specialists and Champions regularly to gather feedback for continuous improvement.

• Become the face of UI/UX, and advocate for UI/UX at the leadership level.
• Actively review KPIs in the UI/UX Scorecard and report to leadership on outcomes
• Set up the decentralized Community of Practice: identify Champions, collect existing artifacts, help define meeting schedules and structure, and communicate roles and responsibilities.
• Develop strong relationships within GIS and the Business Units.
• Stay up-to-date on the latest developments and best practices in the UX industry.

Skills and Qualifications

• 7+ years related UI/UX design experience with 5 years in a managerial or leadership role.
• Proven experience in leading, managing, and motivating a successful team.
• Good influencing skills with the ability to challenge existing norms and manage stakeholder expectations.
• Project management
• Strategic planning
• Effective written and verbal communication
• Critical thinking
• Relationship building
• Ability to inspire and motivate others.
• Process improvement methodologies
• Knowledge of industry standard design tools
• Experience working across different technology platforms such as SAP Fiori and Microsoft Power Apps considered a major plus
• abreast of industry trends and best practices

How to Apply:

To apply please email a Cover Letter and Resume to us at careers@convergentis.com, identify the position in the subject line.  

While we greatly appreciate everyone who takes the time to apply, only successful candidates will be contacted.

Additional open positions at https://www.convergentis.com/careers

Terms:

Travel: Occasional requirements to travel the USA, must have travel documents.

Applicants are required to possess the necessary paperwork to legally work in Canada.