CUSTOMER SERVICE REQUESTS & RETURNS MANAGEMENT
PROACTIVELY MANAGE AFTER-SALE ACTIVITIES
GAIN VISIBILITY ACROSS THE ENTERPRISE
Get in touch with the relevant component supplier, inform them of the problem associated with their part, and identify required actions.
GAIN INSIGHTS INTO PRODUCT QUALITY
Determine what percentage of sales are being lost to escalations or product returns. Access all relevant supplier and product quality data from a central location to proactively manage revenue losses.
MAXIMIZE EFFICIENCY WITH CENTRAL DATA STORAGE
Connect to your ERP backend to ensure complete traceability and prompt management of all escalations, returns, or replacements to maintain customer satisfaction levels.