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CUSTOMER SERVICE REQUESTS & RETURNS MANAGEMENT

PROACTIVELY MANAGE AFTER-SALE ACTIVITIES

Enable buyers and suppliers to collect, organize, and manage customer and vendor returns and escalation, providing updates to the vendor when necessary.

GAIN VISIBILITY ACROSS THE ENTERPRISE

Boxes_icon Gain visibility into all returns
View and authorize all steps in the end-to-end returns management process, including documents for delivery, goods movement, and financial processing
Service_icon Manage customer escalations Understand the underlying reason for a customer escalation to pinpoint the faulty product component being escalated.
Chat_icon Collaborate with impacted suppliers

Get in touch with the relevant component supplier, inform them of the problem associated with their part, and identify required actions. 

Benefits of Customer Service Requests & Returns Management

GAIN INSIGHTS INTO PRODUCT QUALITY

Determine what percentage of sales are being lost to escalations or product returns. Access all relevant supplier and product quality data from a central location to proactively manage revenue losses. 

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MAXIMIZE EFFICIENCY WITH CENTRAL DATA STORAGE

Connect to your ERP backend to ensure complete traceability and prompt management of all escalations, returns, or replacements to maintain customer satisfaction levels.

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Manage all after-sale requirements with the ConvergentIS Vendor Management Portal