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CUSTOMER SERVICE REQUESTS & RETURNS MANAGEMENT
GAIN VISIBILITY ACROSS THE ENTERPRISE
Gain visibility into all returns
View and authorize all steps in the end-to-end returns management process, including documents for delivery, goods movement, and financial processing.
Manage customer escalations
Understand the underlying reason for a customer escalation to pinpoint the faulty product component being escalated.
Collaborate with impacted suppliers
Get in touch with the relevant component supplier, inform them of the problem associated with their part, and identify required actions.
Benefits of Customer Service Requests & Returns Management
GAIN INSIGHTS INTO PRODUCT QUALITY
Determine what percentage of sales are being lost to escalations or product returns. Access all relevant supplier and product quality data from a central location to proactively manage revenue losses.
MAXIMIZE EFFICIENCY WITH CENTRAL DATA STORAGE
Connect to your ERP backend to ensure complete traceability and prompt management of all escalations, returns, or replacements to maintain customer satisfaction levels.
